Refund policy
At The Monarch Collection, we want you to love every piece you purchase. If you are not completely satisfied with your purchase, please review our refund and return policy.
1. Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as personalized or final sale items, may not be eligible for returns.
Return Eligibility Criteria:
- Items must be returned within 30 days of the original purchase date.
- Items must be unused, unworn, and in the same condition received.
- Original packaging, tags, and any additional materials (e.g., gift boxes, care cards) must be included.
2. Non-Returnable Items
Some items are not eligible for return, including:
- Personalized or custom pieces
- Gift cards
- Final sale items
3. Refunds
Once your return is received and inspected, we will notify you via email of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or payment provider.
4. Exchanges
If you need to exchange an item for a different size or color, please contact us at [threeboysmine@gmail.com] to arrange the exchange. Exchanges are subject to item availability.
5. Return Shipping
Customers are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at [threeboysmine@gmail.com] within 7 days of receiving the product. We will work with you to resolve the issue promptly, either through a replacement or a full refund.
7. Contact Us
For questions or assistance with your return, please contact our customer support team:
The Monarch Collection
Email: threeboysmine@gmail.com